The Best Five Indicators That Your Real Estate Agent is Customer-Centric

“Customer-centric” is a term that means that a person, business, or service is based on the specific needs of the customer, and goes much deeper than the philosophy that “the customer is always right.” When it comes to Real Estate, it’s important that a good relationship is formed between the agent and seller, so that tough conversations and situations can be navigated for the best interest of the client. In real estate, a true professional is not always going to give you an answer that makes you short-term happy – they are going to give you truth, so that you can work towards long-term satisfaction. Whether you are buying or selling, if you don’t seem to be making progress, but notice that your real estate agent always agrees with you, this is actually a very bad sign. They are not having your best interests at heart. Read on to decide if your agent is “Customer-Centric.”

The Best Five Indicators That Your Real Estate Agent is Customer-Centric

  • Your agent knows you by name and remembers details about your situation
  • Your agent is responsive to your questions and concerns
  • Your agent is proactive regarding problems
  • Your agent tells you the truth
  • Your agent is not afraid to change things

It seems rather obvious, but someone who doesn’t remember your name and basic facts about your situation after contracting with you is probably not very focused on you. Of course, we all get busy, and sometimes forget things or get our details confused with someone else’s, so don’t let an occasional forgetful episode concern you. However, if they never know your name or situation, that’s a sign you’re not a priority. Time to move on.

From time to time, we all are going to have questions and concerns that occur outside of normal business hours. Of course your real estate agent has a life, but in the real estate business, most agents are very responsive to questions or concerns. This doesn’t mean that you’ll get an answer right away on a weekend or evening, but it does mean it’s unlikely you will go days without a response. Remember to be respectful, of course – things happen, and maybe they experienced a death in the family. But if they are constantly on vacation for two weeks in Aruba and don’t respond to your questions, that’s a bad sign.

Problems are not always bad. Problems are a sign for opportunity and growth. A good real estate agent recognizes what problems may occur and is upfront about it before they occur. That doesn’t mean they will be able to foresee every issue, but if they realize your home was built before a certain time period, a good agent will be making sure it meets certain safety standards.

Sometimes the truth is less than wonderful. Telling you that you need a new roof before you can begin to think about selling for a decent price isn’t what you want to hear, but a good agent will tell you the truth. Telling you that bright orange walls aren’t attractive to most buyers is not easy, but it’s absolutely necessary. Their long term goal is to get you the price you want for your home – they aren’t going to be telling you things you want to hear all the time, unless your house was in top-notch selling shape to begin with.

A customer-centric agent is not afraid to change things – meaning, if something isn’t working, they aren’t afraid to take a new route. Maybe that’s suggesting an open house, offering a carpet allowance, or lowering your asking price. Again, not things you necessarily wish to hear, but sometimes absolutely necessary.

Are You Thinking of Buying a Home in Dubois County?

Use our site to search homes for sale in Jasper, Dubois, Spencer, Martin and Davis counties and all of our surrounding areas. Unlike the “big name” sites out there, at Sell 4 Free Welsh Realty our site is directly connected to our local MLS and is updated with new homes every hour. By signing up for New Listing alerts you can stay on top of the newest homes for sale and get price change alerts so you can stay ahead of other buyers and beat them to the hottest deals!

Start your Home Search now

Popular Jasper Indiana Home Searches:

Newest Homes for Sale in Dubois County

View the newest homes listed in Dubois County in the last 10 days:

This charming classic home in Jasper offers an inviting blend of modern updates and timeless appeal. With 3 bedrooms and 2.5 baths, it provides ample space for comfortable living. The open-concept living and dining room enhances the flow of the main floor, leading to a fully stocked kitchen that overlooks a beautiful level fenced yard and patio—perfect for outdoor gatherings. The expansive master bedroom is a retreat in itself, featuring a his and hers bath, a large walk-in closet, and access to a private deck with stairs to the backyard. Upstairs, two bedrooms with spacious closets and a full bathroom offer plenty of room for family or guests. The large family room on the lower level is ideal for entertaining, complete with a bar area with plumbing available, Wall mounted TV above a cozy gas fireplace, half bath, and backyard access. The basement adds extra versatility with two finished bonus rooms, a potential office or sitting area, and a large laundry room. The outdoor space is a highlight, offering a storage area with overhead door and generous room for relaxation and play. Don't miss the chance to explore this captivating property through the 3D virtual tour! $342,000 Active

1153 W 13th Street Jasper, Indiana

3 Beds 3 Baths 4,541 SqFt 0.36 Acres

Listing courtesy of Amy Uebelhor from SELL4FREE-WELSH REALTY CORPORATION.

Don't miss your opportunity to see this cute 3 bedroom, 2 bathroom home in Dubois. Resting on approximately 1.3 acres, this home offers an abundance of yard space to entertain, garden, and more. Step into the home, filled with natural light. This split floor plan features two bedrooms on one side, and an updated owner's suite. The owner's suite includes a tile shower, walk-in closet, and french doors leading onto a private porch. This home offers the perfect blend of modern comfort and versatility. $274,700 Active

7975 E State Road 56 Dubois, Indiana

3 Beds 2 Baths 1,926 SqFt 1.3 Acres

Listing courtesy of Brenda Welsh from SELL4FREE-WELSH REALTY CORPORATION.

This super cute, 3-bedroom, 2-bath Craftsman-style ranch offers comfort and character inside and out. Located in a desirable northside neighborhood, the home features a split floor plan and a spacious layout perfect for everyday living and entertaining. Step into the welcoming foyer that flows into the bright and airy living room, highlighted by a stunning coffered ceiling. The open-concept design connects the living area seamlessly with the kitchen and dining space. The kitchen boasts ample cabinet and countertop space and comes fully equipped with a range, dishwasher, refrigerator, and microwave. Enjoy outdoor living in the fenced backyard, complete with a patio and a handy storage shed—ideal for gardening or extra storage. The 2-car attached garage is the icing on the cake, offering both convenience and functionality. $289,700 Active

4229 New Birch Drive Jasper, Indiana

3 Beds 2 Baths 1,429 SqFt 0.24 Acres

Listing courtesy of Brenda Welsh from SELL4FREE-WELSH REALTY CORPORATION.