The Best Five Indicators That Your Real Estate Agent is Customer-Centric

“Customer-centric” is a term that means that a person, business, or service is based on the specific needs of the customer, and goes much deeper than the philosophy that “the customer is always right.” When it comes to Real Estate, it’s important that a good relationship is formed between the agent and seller, so that tough conversations and situations can be navigated for the best interest of the client. In real estate, a true professional is not always going to give you an answer that makes you short-term happy – they are going to give you truth, so that you can work towards long-term satisfaction. Whether you are buying or selling, if you don’t seem to be making progress, but notice that your real estate agent always agrees with you, this is actually a very bad sign. They are not having your best interests at heart. Read on to decide if your agent is “Customer-Centric.”

The Best Five Indicators That Your Real Estate Agent is Customer-Centric

  • Your agent knows you by name and remembers details about your situation
  • Your agent is responsive to your questions and concerns
  • Your agent is proactive regarding problems
  • Your agent tells you the truth
  • Your agent is not afraid to change things

It seems rather obvious, but someone who doesn’t remember your name and basic facts about your situation after contracting with you is probably not very focused on you. Of course, we all get busy, and sometimes forget things or get our details confused with someone else’s, so don’t let an occasional forgetful episode concern you. However, if they never know your name or situation, that’s a sign you’re not a priority. Time to move on.

From time to time, we all are going to have questions and concerns that occur outside of normal business hours. Of course your real estate agent has a life, but in the real estate business, most agents are very responsive to questions or concerns. This doesn’t mean that you’ll get an answer right away on a weekend or evening, but it does mean it’s unlikely you will go days without a response. Remember to be respectful, of course – things happen, and maybe they experienced a death in the family. But if they are constantly on vacation for two weeks in Aruba and don’t respond to your questions, that’s a bad sign.

Problems are not always bad. Problems are a sign for opportunity and growth. A good real estate agent recognizes what problems may occur and is upfront about it before they occur. That doesn’t mean they will be able to foresee every issue, but if they realize your home was built before a certain time period, a good agent will be making sure it meets certain safety standards.

Sometimes the truth is less than wonderful. Telling you that you need a new roof before you can begin to think about selling for a decent price isn’t what you want to hear, but a good agent will tell you the truth. Telling you that bright orange walls aren’t attractive to most buyers is not easy, but it’s absolutely necessary. Their long term goal is to get you the price you want for your home – they aren’t going to be telling you things you want to hear all the time, unless your house was in top-notch selling shape to begin with.

A customer-centric agent is not afraid to change things – meaning, if something isn’t working, they aren’t afraid to take a new route. Maybe that’s suggesting an open house, offering a carpet allowance, or lowering your asking price. Again, not things you necessarily wish to hear, but sometimes absolutely necessary.

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This majestic two story home on nearly 23 acres inside the city limits of Jasper is truly one of a kind. As you come up the winding driveway, the property will "wow" you. Inside the front door you will see the two story-foyer, spacious living room with gas fireplace, and the grand dining room with magnificent chandelier. The huge kitchen has been completely remodeled with custom cabinets, quartz countertop, and all of the appliances a chef would want. The family room provides even more space and also has a gas fireplace. The guest suite on the main floor could also be used as a master suite. Upstairs you will find a master suite with a 19' x 15' walk-in closet loaded with shelves and an island. There are two more roomy bedrooms, both of which share access to a recreation room that would be a kid's dream, along with another full bathroom. The finished basement has a wet bar, large recreation area, and a half bathroom. The freshwater pool was installed in 2014, and comes with a climate-controlled pool house with full bathroom. Like tennis? Serve it up on the like-new tennis court that was resurfaced in 2021. The detached garage also has office space and a loft, which is wonderful for people who work from home but don't want the distractions of home. This fantastic home has all new Anderson windows and new flooring throughout the main floor. Also, the landscaping is irrigated, so go enjoy your evenings doing something fun! $1,100,000 Active

445 3rd Avenue Jasper, Indiana

4 Beds 6 Baths 6,861 SqFt 22.830 Acres

Listing courtesy of Steve Lukemeyer from F.C. TUCKER EMGE.

SPACIOUS Describes this 3 bedroom, 2 1/2 bath home with over 1,800 finished square feet, attached oversize 2-car garage on double corner fenced lot with utility shed in backyard. HiLite of Living room is large wall Fireplace; yet it is semi-open to Dining Room & adjoining equipped kitchen. Half Bath & Massive Laundry are convenient to kitchen and entry from garage. Three Full Size bedrooms and 2 Full Baths are down the hall to the Left of the living area. Many rooms have 'Original Oak Hardwood Floors'! For outside entertaining there is a 10 x 22 covered deck as well as two open concrete patios with access to full lot backyard anxious for a New Owner's Playground and/or Garden Spot. City of Huntingburg E/W/S/G Budget Billing $248/Month. Conveniently located on the 'Walking Trail' from Huntingburg Elementary, Southridge Middle & High Schools Complex into Huntingburg to City Park, Historic League Stadium, Uptown Shopping and Huntingburg Memorial GYM. Don't Miss Your Opportunity On This 'Special Find'! $264,777 Active

102 OAK Street Huntingburg, Indiana

3 Beds 3 Baths 1,808 SqFt 0.689 Acres

Listing courtesy of Delmar Bromm from HOFFMAN & MULLEN REALTY INC.

Situated on a .88 acre lot on a quiet cul-de-sac street is this 2894 sq. ft. home. Features include a 2 story great room with pretty windows with remote controlled shades, a cozy gas log fireplace, and a pretty open staircase with wrought iron spindles lining the staircase and spacious loft overlooking the great room. A formal dining room is visible from the great room and foyer with pretty wood floors. The open floor plan flows into the newly updated kitchen with new cabinets, new ceramic floors, quartz counter tops, an extra long island bar, tiled back splash, an additional prep sink, pull out draws, pop up appliance shelf, pantry, stainless steel appliances, and much more. The breakfast nook leads to the attractive patio area complete with an outdoor fireplace for those cool evenings. Located just off of the kitchen is the convenient utility room complete with a laundry sink and storage cabinets. A half bath is located nearby. The main floor master bedroom suite is spacious with a large master bath including a twin sink vanity, jetted tub, stand up shower, and walk-in closet. Level 2 provides 3 additional bedrooms and a full bathroom as well as the gigantic loft area ideal for an office. There is a 2 car attached garage as well as a 2 car detached garage with a half bath and a finished bonus room on level two which adds an approximate additional 500 sq. ft of finished space.This could also be a guest space, rec room, an office, or theater room. With a large cabinet and sink, and built in desk, the possibilities are endless. There is also a large covered porch area allowing for more entertaining opportunities. $459,900 Active

30 Carter Boulevard Jasper, Indiana

4 Beds 4 Baths 2,894 SqFt 0.882 Acres

Listing courtesy of Gary Schnell from SELL4FREE-WELSH REALTY CORPORATION.

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