The Best Five Indicators That Your Real Estate Agent is Customer-Centric

The Best Five Indicators That Your Real Estate Agent is Customer-Centric

“Customer-centric” is a term that means that a person, business, or service is based on the specific needs of the customer, and goes much deeper than the philosophy that “the customer is always right.” When it comes to Real Estate, it’s important that a good relationship is formed between the agent and seller, so that tough conversations and situations can be navigated for the best interest of the client. In real estate, a true professional is not always going to give you an answer that makes you short-term happy – they are going to give you truth, so that you can work towards long-term satisfaction. Whether you are buying or selling, if you don’t seem to be making progress, but notice that your real estate agent always agrees with you, this is actually a very bad sign. They are not having your best interests at heart. Read on to decide if your agent is “Customer-Centric.”

The Best Five Indicators That Your Real Estate Agent is Customer-Centric

  • Your agent knows you by name and remembers details about your situation
  • Your agent is responsive to your questions and concerns
  • Your agent is proactive regarding problems
  • Your agent tells you the truth
  • Your agent is not afraid to change things

It seems rather obvious, but someone who doesn’t remember your name and basic facts about your situation after contracting with you is probably not very focused on you. Of course, we all get busy, and sometimes forget things or get our details confused with someone else’s, so don’t let an occasional forgetful episode concern you. However, if they never know your name or situation, that’s a sign you’re not a priority. Time to move on.

From time to time, we all are going to have questions and concerns that occur outside of normal business hours. Of course your real estate agent has a life, but in the real estate business, most agents are very responsive to questions or concerns. This doesn’t mean that you’ll get an answer right away on a weekend or evening, but it does mean it’s unlikely you will go days without a response. Remember to be respectful, of course – things happen, and maybe they experienced a death in the family. But if they are constantly on vacation for two weeks in Aruba and don’t respond to your questions, that’s a bad sign.

Problems are not always bad. Problems are a sign for opportunity and growth. A good real estate agent recognizes what problems may occur and is upfront about it before they occur. That doesn’t mean they will be able to foresee every issue, but if they realize your home was built before a certain time period, a good agent will be making sure it meets certain safety standards.

Sometimes the truth is less than wonderful. Telling you that you need a new roof before you can begin to think about selling for a decent price isn’t what you want to hear, but a good agent will tell you the truth. Telling you that bright orange walls aren’t attractive to most buyers is not easy, but it’s absolutely necessary. Their long term goal is to get you the price you want for your home – they aren’t going to be telling you things you want to hear all the time, unless your house was in top-notch selling shape to begin with.

A customer-centric agent is not afraid to change things – meaning, if something isn’t working, they aren’t afraid to take a new route. Maybe that’s suggesting an open house, offering a carpet allowance, or lowering your asking price. Again, not things you necessarily wish to hear, but sometimes absolutely necessary.

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Rare opportunity to customize and make your own! This massive 4-bedroom, 4-full bath residence offers over 4,200 square feet of spacious, versatile living space, perfect for families of all sizes. Nestled in a serene location, edging a golf course and close to restaurants and shopping, this property boasts a unique blend of character and comfort, while presenting an incredible opportunity for customization and enhancement as a fixer upper. As you step inside, you'll find an enclosed porch with numerous windows, creating a bright and airy space ideal for relaxing, reading, or enjoying the outdoors without leaving the comfort of your home. Next, you’ll be greeted by the living, dining, and kitchen areas. The kitchen offers plenty of room and light along with dining space. Just off the kitchen is a dining room, or if preferred, could be used as your home office. The living room features large picture windows with a cozy fireplace. Throughout the home, you'll find beautiful original hardwood floors that add warmth and character to each room. The four generously sized bedrooms provide ample space for relaxation and privacy. The master bedroom is complemented with an en suite containing a closet which offers the convenience of main level laundry. One of the standout features of this home is the walkout deck on the upper level, offering a gorgeous view. Whether you're enjoying your morning coffee or hosting an evening gathering, this outdoor space is perfect for soaking in the beauty of the surrounding landscape.  The home is also equipped with two HVAC units, ensuring optimal comfort and climate control year-round, no matter the season. Additionally, the 2-car garage offers not only parking but also additional storage space. The garage includes a walkout basement, providing endless possibilities for customization – think of it as a blank canvas for your workshop, home gym, or additional storage area. For added convenience, the home features two laundry hook-ups, allowing you the flexibility to choose either the main level or the basement for your laundry needs. Both the main and basement levels are enhanced by cozy fireplaces, perfect for creating a warm and inviting atmosphere. The house also boasts numerous built-in storage solutions and an abundance of closet space, ensuring that all your belongings have a place. Don't miss out on this exceptional fixer-upper – it's a rare find in today's market and an opportunity you won't want to pass up. Sold "As Is" $232,500 Active

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Listing courtesy of Jesse Peters from eXp Realty, LLC.

Introducing this charming all-brick home featuring a desirable split floor plan with three bedrooms and  two and half baths.  Enjoy ample natural light in the cozy sun porch, perfect for relaxation or entertaining.  This home offers a blend of comfort and functionality with its open floor plan.  Dining room has a sliding door leading out to the secluded patio.  Half bath also serves as the laundry room with a stackable washer and dryer which is included and only 2 years old.  The overhead garage doors and microwave are 2 years old.  Dishwasher is 6 months new. Driveway has an extra parking pad. $282,000 Pending

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Listing courtesy of Brenda Krempp from RE/MAX Local.

Welcome to your worry-free dream home! This immaculate real estate listing boasts a myriad of recent upgrades, ensuring you can move in without the stress of potential breakdowns. From a recently replaced roof and a brand new HVAC unit, bathroom fixtures, kitchen cabinets, windows, blinds, landscaping, and kitchen appliances, every aspect of this property has been carefully refurbished for your comfort and convenience.   Additionally, you’ll find a new washer and dryer, garbage disposal, and flooring, completing the picture of a truly move-in ready residence. With immediate possession available, you can start enjoying your new home without delay. To further ease your mind, the seller has provided a home inspection for your convenience, giving you peace of mind about the quality and condition of your new abode. Don't miss this opportunity to step into a home that's not just beautiful but also worry-free and ready for you to make it your own. $215,000 Active

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